Airline Ticketing Officer Vacancies in Dubai To Manages ticket sales and reservations

Job Requirements

Airline ticketing officers play a crucial role in the fast-paced and ever-evolving aviation industry, especially in cities like Dubai where travel and tourism thrive. Their responsibilities go far beyond simply selling tickets; they are essentially the face of the airline, responsible for providing exceptional customer service to passengers. They handle inquiries about flights, fares, and schedules, and make reservations while ensuring accuracy and efficiency. Furthermore, ticketing officers must possess a comprehensive knowledge of airline policies and procedures to assist customers with any issues that may arise during their travel experience.

In addition to their customer-centric duties, airline ticketing officers also play a vital role in promoting airlines' products and services. They actively engage with customers by cross-selling additional services such as car rentals or hotel accommodations, maximizing revenue for both the airline and related partners. This requires excellent communication skills and an ability to tailor solutions based on customers' unique needs and preferences. By offering personalized suggestions or upgrades, ticketing officers have the power to turn a routine flight booking into an extraordinary travel experience.