Call Center Latest Jobs in Dubai

Job Requirements

Call center representatives are the voice of a company for many customers. They handle a high volume of inbound and outbound calls, often working under pressure to meet targets and provide excellent customer service. Here's a breakdown of their typical responsibilities:

1. Answering phone calls promptly and courteously.
2. Actively listening to customer inquiries, complaints, or requests.
3. Identifying customer needs and providing accurate information or solutions.
4. Following communication scripts and using strong verbal communication skills.
5. De-escalating situations and resolving customer issues calmly and professionally.
6. Upselling products or services when appropriate (depending on the company).
7. Taking accurate customer information and logging call details.
8. Using internal databases and knowledge management systems to find solutions.
9. Transferring calls to specialists when needed.
10. Documenting call interactions and resolutions for future reference.
11. Meeting call performance metrics, such as average handling time and call resolution rate.