Here are some wonderful job opportunities in the United Arab Emirates. Please check out the following details before applying for the Customer Service Advisor Jobs in Dubai UAE.
Communication: This is where customer service advisors spend most of their time. They answer phone calls, emails, and even messages through web chats. They actively listen to customer concerns and enquiries, ensuring they understand the issue before offering solutions.
Problem-Solving: Customer service advisors are like detectives, needing to research and troubleshoot customer issues. This might involve using internal knowledge bases or collaborating with other departments to find the best resolution.
Product and Service Knowledge: An advisor should be a mini-expert on the company's products or services. They answer questions about features, functionalities, usage, and even troubleshooting basic problems.
Order Processing: In some cases, customer service advisors might be responsible for taking orders, processing payments, and ensuring accurate fulfillment.
Record Keeping: They may need to document customer interactions, resolutions, and any other relevant details to maintain a history of communication.
Customer Satisfaction: This is the ultimate goal. Advisors strive to resolve issues efficiently and courteously, leaving the customer feeling heard and satisfied with the interaction.
Upselling and Sales: Sometimes, advisors might have targets to recommend additional products or services that complement a customer's needs.
If you want to apply for Customer Service Advisor Positon in the United Arab Emirates, please contact the employer on the given contact information below. Always provide accurate and up-to-date CV so that the selection chances become high: