Customer Service Assistant Jobs in Dubai UAE

Job Requirements

1. Responding to customer inquiries: This can be done via phone, email, live chat, social media, or in person, depending on the company and customer preference. CSAs address questions about products, services, orders, billing, or anything else a customer might need help with.
2. Providing exceptional customer service: CSAs strive to create a positive experience for each customer. This involves actively listening to concerns, being patient and courteous, and working towards resolutions that leave the customer satisfied.
3. Building customer relationships: In some cases, CSAs might develop rapport with regular customers and learn about their preferences to better serve them in the future.
4. Problem-solving and Order Management
5. Troubleshooting customer issues: CSAs work to resolve customer complaints, concerns, or problems efficiently. This might involve researching information, providing replacements or refunds, or escalating issues to supervisors when needed.