Customer Service Representative Jobs in Dubai

Job Requirements

1. Responding to customer inquiries: This can be through phone calls, emails, live chat, social media, or in-person. You'll actively listen to their concerns, clarify questions, and provide accurate and helpful information.
2. Resolving customer issues: This might involve troubleshooting technical problems, processing returns or exchanges, explaining policies and procedures, or mediating disputes.
3. Providing product and service information: You'll need to be knowledgeable about the company's offerings and answer questions clearly and concisely.
4. Building rapport and fostering positive relationships: A key part of the job is creating a good experience for customers and leaving them feeling valued and heard.
5. Identifying and exceeding customer expectations: Proactively anticipating needs and offering solutions can enhance customer satisfaction.
6. Collecting and analyzing customer feedback: This helps improve products, services, and the overall customer experience.