Guest Service Agent Jobs in Ras Al Khaimah (Latest Jobs)

Job Requirements

1. Welcoming and registering guests: Greeting guests warmly and professionally upon arrival, registering them efficiently, and ensuring a smooth check-in process.
2. Responding to guest inquiries and requests: Addressing guest inquiries related to hotel amenities, local attractions, directions, and other relevant information. Assisting with requests like making restaurant reservations, booking tours, or arranging transportation.
3. Resolving guest complaints and concerns: Handling guest complaints and concerns professionally and promptly, striving to find solutions and ensure guest satisfaction. This might involve escalating issues to supervisors when necessary.
4. Providing exceptional customer service: Going the extra mile to deliver exceptional customer service, exceeding guest expectations whenever possible, and contributing to a positive and memorable guest experience.