Help Desk Administrator Jobs in Dubai UAE

Job Requirements

1. Responding to inquiries: This involves addressing customer and staff questions or complaints related to technology by phone, email, or in-person.
2. Diagnosing problems: The Help Desk Administrator needs to effectively identify the cause of technical issues through active listening, questioning techniques, and potentially remote access to user devices.
3. Resolving issues: Their goal is to troubleshoot and fix problems independently whenever possible. This might involve guiding users through step-by-step solutions, resetting passwords, or performing basic software configurations.
4. Escalating complex issues: For technical problems beyond their expertise, they should escalate the issue to the IT department or relevant specialists for further assistance.