Help Desk Administrator Positions in Dubai (New 2024)

Postion Title:	Help Desk Administrator
Industry:	Private Company
Vacancies:	Multiple
Posted:	2024-03-21
Expiry Date:	2024-09-25
Salary	2000 AED - 4000 AED

Job Requirements

Following are the job requirements for Help Desk Administrator:

Experience:	1-2 Years
Education:	High School Diploma

Help Desk Administrators are the first line of defense for any organization's technical issues. They act as a bridge between users and the IT department, providing technical support and resolving a wide range of problems. Here's a breakdown of their typical responsibilities:

1. Responding to user inquiries: This can be done via phone calls, emails, in-person visits, or a ticketing system. They diagnose and troubleshoot various user issues related to hardware, software, network connectivity, and other IT functionalities.
2. Resolving common problems: Help Desk Administrators are equipped to handle a wide range of issues, from password resets and software installation to printer malfunctions and internet connectivity problems.
3. Escalating complex issues: When they encounter problems beyond their expertise, they effectively escalate the issue to the appropriate IT specialists for further resolution.