Telesales Executive Required in Dubai

Job Requirements

A Telesales Executive, also sometimes called a Telemarketing Executive, is a sales role focused on using the phone to generate leads and close deals. Here's a breakdown of their typical responsibilities:

1. Outbound Calls: Reaching out to potential customers to introduce them to the company's products or services.
2. Inbound Calls: Fielding inquiries from potential customers and answering their questions about products.
3. Qualifying Leads: Assessing potential customers' needs and interest to determine if they're a good fit for the company's offerings.
4. Converting Leads to Sales: Using strong communication and persuasion skills to convince potential customers to make a purchase. This may involve following sales scripts while also personalizing the approach.
5. Upselling and Cross-Selling: Encouraging existing customers to buy more products or services that complement their initial purchase.
6. Order Processing: Taking and processing customer orders accurately and efficiently.
7. Record Keeping: Maintaining detailed records of customer interactions, call logs, and sales data.
8. Following Up: Ensuring customer satisfaction by following up after sales to address any questions or concerns.
9. Liaison: Working with other departments like customer service to resolve customer issues and ensure smooth transactions.