Call Center Agent Required for Dubai

Job Requirements

A call center agent is a professional who handles incoming and outgoing customer calls for an organization. They are responsible for providing friendly and efficient service to customers, answering their questions, taking orders, resolving complaints or issues, and making sales. This job is well-suited for people who are patient, have excellent communication skills, can multitask efficiently and have the ability to work under pressure.

The primary duty of a call center agent is to answer incoming calls from customers promptly. They must be knowledgeable about the products or services they offer to provide relevant information when requested by the customer. Additionally, they should be able to handle customer inquiries effectively within a reasonable timeframe while maintaining professionalism on every call. Call center agents must also make outbound calls as directed by management in order to follow up with customers or complete surveys.