Customer Service Jobs in Dubai UAE

Job Requirements

1. Responding to Inquiries: This is a core function - answering customer questions about products, services, policies, or billing. They may answer phone calls, emails, or live chat messages.
2. Resolving Complaints: Effectively addressing customer concerns and complaints is crucial. This involves actively listening, identifying the root cause of the problem, and providing solutions according to company guidelines.
3. Providing Information: Disseminating accurate and up-to-date information about the company's offerings, including product features, service details, or warranty policies.
4. Upselling and Cross-Selling: In some cases, customer service reps might have sales targets and look for opportunities to recommend additional products or services that meet customer needs.
5. Customer Satisfaction: Ensuring customer satisfaction is a primary goal. This involves going the extra mile to resolve issues, following up with customers, and exceeding expectations whenever possible.